Cupboard-heaters.co.uk

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Reviews

We appreciate your feedback!

"Very pleased with this product. Certainly does the trick. No more damp wardrobes. Prompt delivery. Excellent ..."

"Third heater I have bought (2 x 36in + 1 x 18in) and so far working really well. My first heater resolved an ..."

"Thank you [for refunding excess postage], that was very thoughtful of you. What a pleasure it is to deal with a ..."

"I recently purchased 2 wardrobe heaters as we had new 'built-in-wardrobes' fitted. As we were not warned about the ..."

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Contacting Us

If you have a query or question about anything, you can contact us in the following ways:

  • If you haven't yet created an account at our shop, please contact us by using the 'Contact Us' form (on the menu above) or by emailing sales(at)cupboard-heaters.co.uk. We aim to reply to all emails as soon as possible - usually within the hour if we receive your email during the working day.
  • If your question is about an order you've already made, it would help us if you could use the messaging system in the customer area - once you've logged in, click on 'My Orders' and then click on the order number you have a query about. Scroll down to the bottom of the page and enter your message in the box at the bottom and send it. This keeps both your messages and our replies attached to the order to which they relate so we can both review them more easily.
  • By post at: Cupboard-heaters.co.uk (LDW). 8 Thurtell C, Caton, Lancaster. LA2 9QH

Delivery

Items paid for by credit card or debit card will generally be dispatched on the same or next working day.

Apologies for the increase in postage costs - this is entirely and solely due to Royal Mail's dramatic price increases / size decreases (effective 2nd April 2013) which have more than doubled the cost of sending most parcels via Royal Mail, especially longer ones.

Only the smallest size of heater tube (18"/45cm) and 1x 24"/60cm heater can now be sent by First or Second Class post and should arrive within 2 to 3 working days after dispatch.

The two largest sizes of tube (36"/90cm and 48"/120cm) and more than 1x 24"/60cm heater can now only be sent by ParcelForce and should arrive within 2 to 3 working days after dispatch (ParcelForce does not deliver on Saturdays).

Our shop software isn't currently able to distinguish between the different lengths of heater on checkout, and so all postage rates will be available to choose from. If you accidentally choose 1st or 2nd class postage on either of the three larger sizes of heater tubes (more than 1x 24", or the 36" or 48" sizes) they will have to be sent via ParcelForce instead. This also applies if you order a mixture of small and large sizes - the largest length in your order will determine the postal service used. If this happens we will contact you to obtain your authorisation to charge your card for the extra postage to send by ParcelForce, or you may cancel your order and we'll refund whatever you've paid.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Delivery costs are shown in the mini cart displayed top-left of the shop, when you click on your cart, and at checkout.

If you haven't received your parcel within the expected timeframe and may have been out when delivery was attempted, please check your tracking number and also check with your local Royal Mail delivery office / ParcelForce depot to see if your parcel is waiting for you there.

Both Royal Mail and ParcelForce should leave a 'While you were out...' card if they receive no reply, but sometimes don't, or the card gets mixed up with junk mail and accidentally thrown away. Items will be returned to us by Royal Mail if not collected after a number of weeks. If this happens we will contact you. If your parcel is returned to us and you wish us to re-send it an additional postage and packing charge will apply. Alternatively (if the products are returned to us by Royal Mail in a re-sellable condition) you can choose to cancel your order and we will refund the purchase price of the items to your card. Postage and packing will not be refunded.

Please note that all parcels will require a signature on delivery and cannot be left in the porch, shed or round the back, etc. Please make sure someone will be in at the delivery address (or nominate a neighbour) to sign for it.

Customers outside of the UK (Airmail Restrictions)

We can sometimes send Dampp-Chaser heater tubes to customers outside of the UK, providing their mains voltage is appropriate (220v - 240v, 50Hz), although you would need to replace the UK 3-pin plug with one suitable for your country's electrical sockets. Due to length and weight restrictions on airmail services (60cm length and 2kg weight per parcel), please contact us with your requirements and ask for a shipping quotation first. The shipping estimates during checkout are based on one heater per cardboard shipping tube. But we can usually repack the heaters so several can fit in one cardboard tube - and maybe also remove the UK 3-pin plugs if you don't need them. This can save weight and shipping cost. If the postage is less once re-packed, we'll refund anything over 50p back to your card once shipped. Any customs duty or taxes payable when the goods enter your country would be your responsibility, so please check this with your customs authority before ordering.

Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you have given us a free email account address to contact you by (such as Hotmail or Yahoo) please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.


Returns

Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.

If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return it in a resaleable and 'as new' condition within 7 working days, complete with all original packaging. You are responsible for any goods returned until we receive them back safely and undamaged, and for the cost of returning any goods (unless faulty). Please ensure that you have arranged compensation for the value of the goods you are returning, (and ask for proof of posting at the Post Office) in case the goods are lost or damaged in the post and you need to claim compensation from Royal Mail. Carriage will be charged on replacements sent to you.

If we make an error and send you the wrong item, or if an item that we send you has a fault, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item for a refund that we have supplied correctly (and is not faulty) return carriage will not be refunded.


Cancellations

Under the Consumer Protection (Distance Selling) Regulations 2000 (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (either by contacting us, or by email to sales(at)cupboard-heaters.co.uk) within the 14 calendar day period.

On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days period and at the customer's expense and responsibility, and must be in the same condition (ie. new, unused and undamaged) as when supplied, complete with all (intact unopened and undamaged) packaging and instructions. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. A deduction will be made from the amount refunded for any damage or missing items. Return carriage costs will not be refunded. Returned items are your responsibility until we have received them back safely and undamaged. Please ensure you obtain insurance to cover the value and a proof of posting in case you need to claim against Royal Mail for loss or damage in transit. After the 14 calendar day from delivery period has elapsed, our normal terms and conditions for cancellations and/or returns will apply.

Please contact us and request a returns authorisation number before returning any goods under this provision.


Please see our full terms & conditions for further information.