Cupboard-heaters.co.uk

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"We ordered a wardrobe heater and are absolutely delighted with both the product and the service given. The product ..."

"Thank you [for refunding excess postage], that was very thoughtful of you. What a pleasure it is to deal with a ..."

"Well engineered and well packaged with sufficient length of flex to be useful. I have used the units in a mahogany, ..."

"First a big thank you for the information you sent on my request. I received the 18 " heater almost by return ..."

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Terms & Conditions

Cupboard-heaters.co.uk provide their on-line ordering services subject to the following conditions of use. If you visit our shop, or shop on our website, you are accepting these conditions. Please read them carefully.


Contacting Us

If you have a query or question about anything, you can contact us in the following ways:

  • If you haven't yet created an account at our shop, please contact us by using the 'Contact Us' form (on the menu above) or by emailing sales (at) cupboard-heaters.co.uk. We aim to reply to all emails as soon as possible - usually within the hour if we receive your email during the working day.
  • If your question is about an order you've already made, it would help us if you could use the messaging system in the customer area - once you've logged in, click on 'My Orders' and then click on the order number you have a query about. Scroll down to the bottom of the page and enter your message in the box at the bottom and send it. This keeps both your messages and our replies attached to the order to which they relate so we can both review them more easily.
  • By post at: Cupboard-heaters.co.uk (LDW). 8 Thurtell C, Caton, Lancaster. LA2 9QH

Ordering

Orders can be made online through our secure payment processor Sage Pay (in conjunction with our merchant bank, RBS Streamline) using Visa, Mastercard, Visa Delta, Maestro, Visa Electron or American Express cards.

To ensure the highest security of your card details, we don't take orders by 'phone - all card data you enter when placing an order goes directly onto our payment provider's secure server, to which we have no access.

Please note that we need the cardholder's address to be entered as the card address when you create your account (or you can add it later as the 'Card Address' by going to 'My Account' after you've logged-in.) Our payment processor is required to provide elements of your address and postcode to your card provider/bank as part of the card authorisation process when you confirm your transaction with them. If the card address you give us doesn't match the address your bank or card company holds for you, your bank or card company may decline the transaction.


Delivery

Items paid for by credit card or debit card will generally be dispatched on the same or next working day.

Apologies for the increase in postage costs - this is entirely and solely due to Royal Mail's dramatic price increases / size decreases (effective 2nd April 2013) which have more than doubled the cost of sending most parcels via Royal Mail, especially longer ones.

Only the smallest size of heater tube (18"/45cm) and 1x 24"/60cm heater can now be sent by First or Second Class post and should arrive within 2 to 3 working days after dispatch.

The two largest sizes of tube (36"/90cm and 48"/120cm) and more than 1x 24"/60cm heater can now only be sent by ParcelForce and should arrive within 2 to 3 working days after dispatch (ParcelForce does not deliver on Saturdays).

Our shop software isn't currently able to distinguish between the different lengths of heater on checkout, and so all postage rates will be available to choose from. If you accidentally choose 1st or 2nd class postage on either of the three larger sizes of heater tubes (more than 1x 24", or the 36" or 48" sizes) they will have to be sent via ParcelForce instead. This also applies if you order a mixture of small and large sizes - the largest length in your order will determine the postal service used. If this happens we will contact you to obtain your authorisation to charge your card for the extra postage to send by ParcelForce, or you may cancel your order and we'll refund whatever you've paid.

You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.

Delivery costs are shown in the mini cart displayed top-left of the shop, when you click on your cart, and at checkout.

If you haven't received your parcel within the expected timeframe and may have been out when delivery was attempted, please check with your local Royal Mail delivery office / ParcelForce depot to see if your parcel is waiting for you there.

Both Royal Mail and ParcelForce should leave a 'While you were out...' card if they receive no reply, but sometimes don't, or the card gets mixed up with junk mail and accidentally thrown away. Items will be returned to us by Royal Mail if not collected after a number of weeks. If this happens we will contact you. If your parcel is returned to us and you wish us to re-send it an additional postage and packing charge will apply. Alternatively (if the products are returned to us by Royal Mail in a re-sellable condition) you can choose to cancel your order and we will refund the purchase price of the items to your card. Postage and packing will not be refunded.

Please note that if you select recorded delivery or ParcelForce then parcels will require a signature on delivery and cannot be left in the porch, shed or round the back, etc. Please make sure someone will be in at the delivery address (or nominate a neighbour) to sign for it.

If your parcel can be sent without requiring a signature and you choose to add a note on your order for Royal Mail to leave your parcel outside your property somewhere if you're out, we cannot be responsible if your parcel goes missing after delivery and therefore compensation or replacement by us will not be possible if you haven't received it. You may instead wish to claim for 'lost parcel' compensation directly from Royal Mail using your invoice as proof of purchase. We would, of course, provide confirmation of order and proof of posting to Royal Mail should they contact us in connection with your claim.

Please Note: If you have not received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you've created your account with a 'free' email account address (such as Hotmail or Yahoo) please make sure that mail we have sent to you has not been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.


Customers outside of the UK

We can sometimes send Dampp-Chaser heater tubes to customers outside of the UK, providing their mains voltage is appropriate (220v - 240v, 50 cycles), although you would need to replace the UK 3-pin plug with one suitable for your country's electrical sockets. Due to length and weight restrictions on airmail services, please contact us with your requirements and ask for a shipping quotation first. Any customs duty or taxes payable when the goods enter your country would be your responsibility, so please check this with your customs authority before ordering.


Lost Parcels

If a parcel we send you doesn't arrive within the expected timeframe, please let us know (by using the 'Contact us' form on the menu above, or by email) as soon as possible. For UK deliveries, Royal Mail's conditions state that for a lost parcel claim to be made a period of 15 working days must have elapsed from the date of dispatch. Saturdays are included in their definition of 'working day'. If your parcel is not delivered in that time, we will then submit a claim to Royal Mail for the cost of the goods lost and Royal Mail may ask you to sign and return a 'Lost Parcels Declaration' form to them. We will not provide replacement goods or a refund until you have returned that form to Royal Mail and we have received compensation from them. We adopt this policy to prevent fraudulent claims.

If you haven't received your parcel within the expected timeframe and may have been out when delivery was attempted, please check with your local Royal Mail delivery office to see if your parcel is waiting for you there. Royal Mail should leave a red 'While you were out...' card if they receive no reply, but sometimes don't, or the card gets mixed up with junk mail and accidentally thrown away. Items will be returned to us by Royal Mail if not collected after a number of weeks. If this happens we will contact you. If  you wish us to re-send your order an additional postage and packing charge will apply. Alternatively (if the products are returned to us by Royal Mail in a re-sellable condition) you can choose to cancel your order and we will refund the purchase price of the items to your card. Postage and packing will not be refunded.

Please note that if you select 'Recorded' delivery then parcels will require a signature on delivery and cannot be left in the porch, shed or round the back, etc. Please make sure someone will be in at the delivery address (or nominate a neighbour) to sign for it.

If you choose to add a note on your order for the postman to leave your parcel outside your property somewhere, neither we nor Royal Mail can be responsible if your parcel goes missing after delivery and therefore compensation or replacement will not be possible.


Damaged Parcels

If you receive a parcel which is damaged to such an extent that the contents are also damaged, please retain all packaging/contents and contact us within 48 hours of delivery so we can institute a claim against Royal Mail. A representative of Royal Mail may wish to visit you to inspect the damaged packaging and goods.


Returns

Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.

If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return it in a resaleable and 'as new' condition within 7 working days, complete with all original packaging. You are responsible for any goods returned until we receive them back safely and undamaged, and for the cost of returning any goods (unless faulty). Please ensure that you have arranged compensation for the value of the goods you are returning, (and ask for proof of posting at the Post Office) in case the goods are lost or damaged in the post and you need to claim compensation from Royal Mail. Carriage will be charged on replacements sent to you.

If we make an error and send you the wrong item, or if an item that we send you has a fault, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item for a refund that we have supplied correctly (and is not faulty) return carriage will not be refunded.


Cancellations

Under the Consumer Protection (Distance Selling) Regulations 2000 (UK) and the EEC Distance Selling Directive (2000) (EEC), a consumer in the UK purchasing goods at a distance has the right to cancel their contract (in whole or part) within 14 calendar days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (either by contacting us, or by email to sales(at)cupboard-heaters.co.uk) within the 14 calendar day period.

On cancellation under this provision, all goods cancelled must be returned within the 14 calendar days period and at the customer's expense and responsibility, and must be in the same condition (ie. new, unused and undamaged) as when supplied, complete with all (intact unopened and undamaged) packaging and instructions. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. A deduction will be made from the amount refunded for any damage or missing items. Return carriage costs will not be refunded. Returned items are your responsibility until we have received them back safely and undamaged. Please ensure you obtain insurance to cover the value and a proof of posting in case you need to claim against Royal Mail for loss or damage in transit. After the 14 calendar day from delivery period has elapsed, our normal terms and conditions for cancellations and/or returns will apply.

Please contact us and request a returns authorisation number before returning any goods under this provision.


Guarantees

Dampp-Chaser dehumidifying tubes are guaranteed by the manufacturer (Dampp-Chaser Corp. Inc.) for 10 years from the date of purchase against manufacturing defects, provided the tubes are sited correctly (mounted horizontally, with free airflow around them), used indoors only, and have not been bent, dented or otherwise abused. The guarantee is limited to repairing or replacing any defective tubes and is null and void if repairs have been attempted except at Dampp-Chaser's factory. Please keep your proof of purchase (invoice) and the guarantee slip which is enclosed with the tube. In the first year, defective items may be returned to us for replacement - you will be responsible for the cost of carriage to us; we will pay the return carriage to you. In years 2 to 10 the tubes can be returned directly to the manufacturer who will honour the gurantee directly with the purchaser.


Errors and Omissions

We take care to ensure that all of the information included on our website is accurate, but we are not responsible for any accidental omissions or errors that have not been brought to our attention.

When you place an order, that order is pending our acceptance of it. No contract, express or implied, will exist between us and you until we have accepted your order. Our acceptance of your order will be at the point where your order status is set to 'Dispatched'. E&OE.


Feedback and Reviews

We have a section on our website that allows customers to enter feedback and reviews on our products and service. If you enter your comments, you grant us permission to display those comments in that section on our website.


UK Customers

Your statutory rights are not affected.